1. Introduction
At Terra Nostra Export, we strive to ensure the highest quality of our products and services. If you encounter any issues, you have the right to submit a claim. This policy outlines the process for submitting and handling claims.
2. Types of Claims
Claims may be submitted for the following reasons:
- Defective or damaged products
- Incorrect or incomplete orders
- Delays in delivery
- Issues with product quality or compliance
3. How to Submit a Claim
To submit a claim, please provide the following information:
- Full name and contact details
- Order number and date
- Description of the issue
- Photographic evidence, if applicable
Send your claim via email to commerciale@terranostraexport.it.
4. Claim Processing Time
Claims will be reviewed within 7 working days from the date of receipt. We will contact you if additional information is required and will provide a resolution as soon as possible.
5. Possible Resolutions
Depending on the nature of the claim, resolutions may include:
- Replacement of the product
- Partial or full refund
- Discount on future purchases
- Other solutions as deemed appropriate
6. Contact Information
For further inquiries, please contact us at commerciale@terranostraexport.it.